At Ranksper, we want you to feel confident and satisfied with your purchase. We understand that sometimes things don’t work out as planned, and that’s okay. Our refund policy is designed to be fair, straightforward, and easy to navigate, ensuring that you feel supported every step of the way.
Our Promise to You
Your satisfaction is our top priority. If you’re not completely happy with our services, we’re here to help. Whether you’ve encountered an issue or simply changed your mind, we’ll work with you to find the best solution.
Eligibility for Refunds
We offer refunds under the following conditions:
- Subscription Services: If you’ve subscribed to one of our services and are not satisfied, you may request a refund within 14 days of your initial purchase. This refund applies only to the first subscription period. For renewals, please cancel before the next billing cycle to avoid charges.
- One-Time Purchases: For one-time purchases of AI templates or other digital products, you may request a refund within 7 days of purchase if you’re not fully satisfied. We kindly ask that you provide a brief explanation of why the product didn’t meet your expectations, as this helps us improve our offerings.
How to Request a Refund
Requesting a refund is simple and hassle-free:
- Contact Us: Reach out to our support team at [your contact email] with your refund request. Please include your order number and a brief explanation of the issue.
- Processing Time: We’ll review your request and get back to you within 2-3 business days. Once approved, your refund will be processed, and a credit will be applied to your original payment method.
- Refund Timeline: Depending on your bank or payment provider, refunds typically take 5-10 business days to appear in your account.
Exceptions
While we aim to accommodate refund requests, there are a few exceptions:
- Past Refund Requests: If you’ve previously requested and received a refund for the same service or product, we may not be able to process a second refund.
- Violations of Terms: Refunds will not be issued if there’s evidence that our services were used in violation of our Terms of Service or for fraudulent activities.
Contact Us
If you have any questions or concerns about our refund policy, don’t hesitate to get in touch. We’re here to help and ensure that you have a positive experience with Ranksper. You can reach us at contact@ranksper.com, and we’ll be happy to assist you.